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Insite Utilization Coordinator

Overview
SBM Management is looking for a Bilingual Data Entry Clerk! The Data Entry Clerk provides support to Insite Tool end users by providing training and implementation of new Clients, sites, users, and modules. The Data Entry Clerk oversees preparation activities for production release, change management, release management, post-implementation reviews and lessons learned. The Data Entry Clerk also coordinates implementation-related communications with all impacted stakeholders and oversees the preparation and conducting of training associated with scheduled production releases.
Responsibilities
Works with the Implementation Manager to coordinate a smooth transition to implement a new client, site, or module onto the Insite tool.
Coordinates all communications to interested/impacted parties (application groups, technical support and production support team) regarding all production changes.
Implements and tracks key metrics to analyze performance relative to customer service.
Implements workflow policies/procedures and recommend improvements Provides training and support for the users in the field.
Creates implementation communications for relevant audiences to be reviewed and distributed by the project manager at the client or site level to monitor progress and accuracy.
Supports the mobile devices that are being used in the field to perform mobile audits.
Other duties or special projects as assigned by management.
Understands and manages evolving stakeholder expectations.
Travel may be required.
Qualifications
Bachelor's degree from four-year college or university in business, communications or related field of study; or one to two years related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, training materials, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to adjust to situations and be flexible in unexpected projects/assignments and deadlines.
To perform this job successfully, an individual should have knowledge of and the ability to use MS Office Suite including Power Point and Excel. Exceptional written, oral and interpersonal communication skills.
Skillful with presentation, e-mail applications and basic computer functions.
Exceptional organizational skills.
Ability to multi-task in a deadline driven environment with same day turnarounds frequently required and where priorities change quickly.



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